Click here to email us and one of our team members will get back to you as soon as possible.  Our customer service team is in M-F 10am-4pm EST.

Feel better calling and speaking over the phone or texting? We're here Mon-Fri 10am-4pm EST.  If there are heavy call volumes, you may be prompted to leave message.

Back to Shopping

Mobile App

HouseFloral

<p>Unfortunately, we are unable to make custom colors upon request.</p>

Unfortunately, we are unable to make custom colors upon request.

Can I get a custom color?

HouseFloral Products

How do I know that my order went through for sure?

Tracking shows delivered, but I haven't received it!

I chose UPS to deliver, but USPS just dropped it off

Why don't you ship to PO Boxes

Why is it so expensive to ship to Alaska, Hawaii, Puerto Rico, and APO?

When will my order ship?

How many discount codes can I use?

Something is different than I expected, can I return.

Can I edit or add to my order before it ships?

Can I place an order over the phone?

How much is it going to cost to ship my order?

The shipping address is wrong on my order!

Do you do wholesale?

I got notice my order has shipped, but there has been no change in tracking.

My shipment has been delayed in transit.

I haven't received my discount code after leaving a review, what should I do?

What is UPS Ground Saver shipping, and why is my package delivered by USPS?

What if I want to order something and need an invoice to pay?

What happens if my items have not arrived within the expected delivery time?

How long do review discount vouchers last, and when should I submit a product review?

HouseFloral Orders

Do I have an account?

How do I redeem my JOYFUL Reward Points

Can I redeem JOYFUL Reward Points with storewide discounts?

I've lost my Discount Code that I was given while redeeming JOYFUL Reward Points!

My JOYFUL Rewards Discount Code isn't working

I'm having problems using my JOYFUL Rewards.

HouseFloral Accounts

Are all of your products exclusive to you?

What factories do you work with?

Are your items safe to use outside?

Something is out of stock that I want, when will it be back?

What should I do if I want to donate an item for a charitable event or auction?

Can I get a custom color?Updated 7 months ago