Once your order is completed on HouseFloral.com, we will email you an order confirmation to the email address provided during the ordering process. And unfortunately, the order confirmation may end up in your junk or spam folders so please be sure to
Every so often, the mail carriers will mark the packages as delivered incorrectly. It's amazing that with all of the technology used in shipping, that there are these kinds of issues! But we promise, we'll help make sure you are taken care of! The g
There's a good chance that your chose your order to be shipped UPS Ground Saver. This was a new affordable shipping option launched in late 2023 as a partnership with USPS and UPS. UPS picks up your order, and ships it straight from us to your loca
Well, the shortest answer here is that they are so much more expensive to ship to than a street address. We've literally had boxes go from over $20 to a PO Box, go to easily below $10 to ship to a street address.
This question, is better asked to the shipping companies, although we know the answer. They are so far away from where we are shipping from. Up until early 2023, USPS had provided affordable ways to ship to these areas, but then changed how they c
We try to ship out as quickly as possible! Most orders ship out same day as placed, however if it doesn't, it should ship the following business day! We are a small team, but we try to handle orders as efficiently and accurately as we can, as fast
Our system only allows one discount code per order. So if you have a special code for you (like received when leaving review, or etc) and we're having a site wide sale using a discount code. Use the sitewide code and save your special code for anot
Awww, we get it! We loved it, and hoped you would too, but we understand that sometimes things just don't work out! You can find all of our return information here: https://housebyjsdonline.com/pages/returns
Possibly! If we haven't shipped it out yet, there's a good chance to edit your order! Please call us at 18883066169 and speak with a customer service agent and we'll see if we can get that taken care of for you!. Unfortunately, if an order has alre
Yes, you can call 18883066169 and chat with a customer service member to get you taken care of! We're in the office Mon-Fri 10-4 EST.
That is a simple question, with a really complex answer. But we'll try to simplify it as much as we can! We don't mark up products to pay for shipping, so we literally charge the cost of getting the item to you (we don't include boxes and supplies
We definitely want to get that fixed as soon as possible! Please email [email protected] with your name, order number, and the correct shipping address. These things do happen, and we do try to catch them quickly, but unfortunately, if
We have a Small Business Trade Discount that we offer to small businesses like us! You can find full information about it here: https://housebyjsdonline.com/pages/house-wholesale
USPS picks up from our location around 130pm EST, and UPS picks up at our location around 330pm EST. However these exact times vary from day to day. If your order was packed and labeled after a pickup, they will be picked up the following day and s
First, we are so sorry about this! We know that this is a huge inconvenience and can be very frustrating! Please know that we share in that since we want it to get there as quickly as possible as well! Occasionally there are delays in scanning or
First, THANK YOU for your review! It is a huge help to us helping others know about our products! Get in touch with us via chat, email, or phone, and we'll this out for you! :)
UPS Ground Saver is a cost-effective shipping option where UPS collaborates with USPS. With this option, UPS transports your package to the local post office nearest to your delivery address, and then USPS delivers it the final distance to your home.
If you wish to place an order and require an invoice for payment, simply let us know, and we can email you the invoice. Once you receive the invoice, you can proceed with the payment as instructed.
If your items have not arrived within the expected delivery time frame, please contact customer service. We will check the status of your shipment and if there is a delay, we will update you on the expected delivery. If an email notification was sent
Discount vouchers you receive, such as a certain percentage off your next purchase, typically expire two weeks after being created. Regarding product reviews, timing doesn't significantly affect us, so you can submit your review whenever it is conven